Basically support covers any problems you encounter with our themes during installation, setup, or if you need to know where or how to change something within the theme. Basically anything that is related to the theme. Support does NOT cover customization problems you encounter after you made changes or modifications performed by a third party source. While we strive to provide our themes according to WordPress’s best practices, we cannot and do not guarantee that our themes will be compatible with all plugins, extensions, and other third party products. If you are having issues with a plugin or extension, please contact the plugin author.